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Store policies

Special Order/Custom Product Policy

Custom orders/builds are nonrefundable. In the case of and manufacturer defect we will assist with the Warranty claim.

Due to the nature of a special order, the following policies apply: 

  • Pre-payment of 20% of the original sale is required before the item(s) will be ordered from the manufacturer. 
  • Unique or specialty items require payment in full.
  • Special orders are non-refundable unless defective, or under warranty.


Changes or Cancellations:

Please contact us immediately if you need to cancel or make changes to your order.

  • Any cancellation of a Special order  including online orders not in stock after it has been requested from the manufacturer will result in a 30% restocking fee and return shipping costs will be paid by customer.
  • Exchanges are permitted on a case-by-case basis.

Layaway Policy

  • We offer layaway plans up to 90 days on purchases over $2000

  • We require a down payment of 20% of the original price and a deposit must be made every 2 weeks.

  • Non pick up of a layaway after 90 days will result in the loss of deposit.

Changes or Cancellations:
Please contact us immediately if you need to cancel or make changes to your layaway.

  • Cancellation of a layaway after 3 days will result in a 10% restocking (on total purchase) fee to be deducted from the deposit at the time of refund.