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Orders/Returns


In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 20% restocking fee will be charged.


In-Store Purchases/Returns

All bicycle sales are final, and returns will not be accepted in most cases. If there is a malfunction with the bike, please bring it to the shop and we will do our best to assess the situation and rectify it. 

If there’s a problem with a product that you purchased from us, please bring it back to us with your original receipt. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or those which are defective. Items returned without receipt will be issued a store credit only. Merchandise returned is subject to a 10% restocking fee.

Labor fees, such as custom wheel builds or other services, are non-refundable.

 
 

Supplier Warehouse Purchase/Returns

If there is a problem with a product that you ordered from one of our supplier warehouses you may return the item in-store. Any  item ordered online from one of our supplier warehouses must be returned within 30 days with original receipt and must either be in new or defective condition. All items are subject to return shipping costs and a 20% restocking fee.