COVID-19 Resources
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
We’d like to share our sincere thanks and appreciation for your support and your patience during these unprecedented times. We are so glad that we have been able to continue to provide service to our community and to your families.
We are working hard to abide by safety guidelines and setting the highest expectations for quality and your experience in our shop as we continue to adapt and evolve our brand to meet your needs during these challenging times and beyond.
Our goal is to make this world a better place one ride at a time.
Thank you from the entire Bobcat team.
Online Shopping Delivery Options
In-Store/Curbside Pickup
We’ll arrange a time to provide safe pickup of your order.
Ship To Home
Apparel and equipment can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. Please check the hours for our shop before visiting, or you may order your gear online at any time of the day.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes, however, All bicycle sales are final, and returns will not be accepted in most cases. Please refer to our standard return policy.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bikes can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 5-10 days. We are available for a personal consultation before you purchase. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact a member of our staff so we can offer you personalized assistance finding the right size. You may also visit the Specialized Retul fit center when purchasing a Specialized bicycle
Q: What happens if I order the wrong size?
A: All bicycle sales are final, and returns will not be accepted in most cases. Please refer to our standard return policy . We highly encourage you to speak with a staff member prior to ordering a bike online so that you can ensure the correct fit. Most other products we sell come with a 30 day satisfaction guarantee.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to ship or deliver many apparel and equipment via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside and limited in store pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before pickup or delivery
- Limiting customers to no more than 4 persons at one time (less than 30% capacity)
- Team members who are generally sick, are symptomatic, or have had possible exposure to someone who is sick are asked to stay home