Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: Tuesday - Saturday 10-5
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. No appointment necessary - We unfortunately cannot do on the spot repairs in most cases so you will need to leave your bike with us for up to 48 hours.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes, you can return equipment and apparel however, All bicycle sales are final, and returns will not be accepted in most cases. Please refer to our standard return policy.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bikes can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 5-10 days. We are available for a personal consultation before you purchase. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact a member of our staff so we can offer you personalized assistance finding the right size. You may also visit the Specialized Retul fit center when purchasing a Specialized bicycle
Q: What happens if I order the wrong size?
A: All bicycle sales are final, and returns will not be accepted in most cases. Please refer to our standard return policy . We highly encourage you to speak with a staff member prior to ordering a bike online so that you can ensure the correct fit. Most other products we sell come with a 30 day satisfaction guarantee.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to ship apparel, framesets, Riprock coasters, Hotwalk Bikes, and equipment via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside and limited in store pickup for all products. We will contact you when your order is ready.
Q: Do you offer financing?
We offer financing through Klarna and Synchrony. Learn more here.
We also offer payments through PayPal who offers 6 months special financing on purchases of $99+ every time you shop.
Q: Do you have a layaway program?
A: We offer layaway plans up to 90 days on purchases over $2000
We require a down payment of 20% of the original price and a deposit must be made every 2 weeks.
Changes or Cancellations:
Please contact us immediately if you need to cancel or make changes to your layaway.
Cancellation of a layaway will result in a 10% restocking (on total purchase) fee to be deducted from the deposit at the time of refund.